How Dirrl Protects Your Data and Keeps Your Store Secure

At Dirrl, security is an important part of how we build and operate our platform. We use security measures designed to help protect your account, store information, reviews, and data from unauthorized access and abuse.

This article explains some of the security measures used across Dirrl.

Your Dirrl account is protected through standard account security measures designed to prevent unauthorized access.

We recommend that every team member:

If you believe your account has been compromised, contact our support team as soon as possible.

Dirrl uses Google reCAPTCHA to help protect forms and certain areas of the platform from automated abuse, spam, and malicious activity.

reCAPTCHA helps distinguish legitimate users from automated bots and can help reduce:

The use of reCAPTCHA is subject to Google's applicable terms and privacy policies.

Dirrl is designed to work with ecommerce stores while limiting access to the information required to provide our services.

When you connect your store to Dirrl, the permissions required by the application are used to provide features such as review management, review widgets, analytics, and other platform functionality.

We aim to follow the principle of collecting and accessing only the information needed to provide the requested service.

Reviews are an important part of your store's customer data.

Dirrl provides tools to manage and display reviews while applying security measures designed to help protect the information stored within the platform.

Depending on the features you use, review-related information may include:

You should only collect and submit information that you are authorized to use and that is appropriate for your store and customers.

Dirrl includes features designed to help merchants manage unwanted or suspicious content.

Depending on your plan and features used, these may include moderation tools, automated protections, and other controls designed to help prevent abusive or unwanted review activity.

Merchants should review submitted content and use Dirrl's moderation tools to manage content that violates their store policies.

If multiple people manage your Dirrl account, only provide access to team members who need it.

Depending on your Dirrl plan, you may be able to add multiple team members.

We recommend regularly reviewing who has access to your account and removing access for team members who no longer need it.

Dirrl may connect with third-party services and ecommerce platforms to provide certain features.

When using an integration, information may be exchanged between Dirrl and the connected service as necessary to provide the requested functionality.

Third-party services may have their own security and privacy practices. We recommend reviewing the applicable policies of any service you connect to Dirrl.

If your Dirrl plan includes API access, API credentials should be treated as confidential information.

Never publish API keys or credentials in:

If you believe an API credential has been exposed, contact Dirrl support immediately and follow the applicable credential rotation or revocation process.

You can help protect your Dirrl account by following a few basic security practices:

If you discover a potential security issue involving Dirrl, please contact our support team and provide as much information as possible about the issue.

When reporting a security issue, please avoid sharing sensitive customer information or credentials in your message.

We take security concerns seriously and will review reported issues as appropriate.

Security is an ongoing process. Dirrl continuously evaluates and improves the security measures used across the platform as our products and infrastructure evolve.

For information about how Dirrl collects, uses, and handles personal information, please refer to our Privacy Policy.